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Turnaround

How long until you receive your custom VCS piece?

When will my order arrive?

Every silhouette piece we create is custom and one of a kind and it takes time to make it just right. Our normal turnaround time is 4 weeks* (domestic) and up to 10 weeks (international) from the time you have approved your final proof, although duri

I need my piece soon!

While we do everything in our power to speed along the process, our jewelry is all custom made to order and takes time. We offer several options that can speed along the process:. The sooner you let us know, the more we are able to make adjustments t

Proofing Process

All custom orders (orders for which you have uploaded pictures for custom silhouettes) receive one electronic proof within 7-10 business days of placing the order (expect longer turnarounds during busy holiday seasons!) We're happy to make any desire

Typical Turnaround Timeline

During our normal season, you can expect about a 4 week turnaround on custom silhouette pieces. We've broken down what a typical turnaround looks like from start to finish below, to best help you understand how your piece moves through our process. O

Mother's Day 2024 Turnaround Times

Photos must be submitted within 72 hours after you order and no later than 4/2. Turnaround time on orders placed with photos before deadlines is 5-6 weeks. Orders need to be submitted by the deadlines listed below. Any orders placed after the deadlin