Proofing ProcessUpdated 7 months ago
All custom orders (orders for which you have uploaded pictures for custom silhouettes) receive one electronic proof within 7-10 business days of placing the order (expect longer turnarounds during busy holiday seasons!) We're happy to make any desired adjustments at this time.
If you're not happy with the silhouette after making adjustments, we offer the option to redraw using a new photo for $20. Simply let your silhouette artist know that you'd like to send a new photo and they can help you through the process of purchasing a redraw.
For orders that don't require custom silhouettes to be drawn (but rather selected from our stock silhouettes), you may not receive a proof.
If you have not received a proof within the 7-14 day time frame, please reach out to [email protected].