Can't find the information you're looking for? We're happy to help, just send us an e-mail!

Vana Chupp Studio

Every silhouette piece we create is custom and one of a kind and it takes time to make it just right.&#xA0;Our normal turnaround time is 4 weeks* (domestic) and up to 10 weeks (international) from the time you have approved your final proof, although during our busy season (like Mother&apos;s Day and Christmas) expect even longer turnarounds.&#xA0; We know what&apos;s it like to wait for a package to arrive and we make every effort to send your order within our specified turnaround time.&#xA0;If you have not received a proof within the 7-14 day time frame, please reach out to <a data-fr-linked="true" href="mailto:orders@vanachuppstudio.com">orders@vanachuppstudio.com</a>. *Please note there may be additional turnaround time for pieces requiring extra care, such as:<ul><li>Engraving</li><li>Curing of enamel</li><li>Stone setting</li><li>Ordering additional parts not kept in house</li><li>Repair or Add-A-Charm orders waiting on piece to return</li></ul>You&apos;ll find more information on the specific product page in the product description.

Every silhouette piece we create is custom and one of a kind and it takes time to make it just right. Our normal turnaround time is 4 weeks* (domestic) and up to 10 weeks (international) from the time you have approved your final proof, although duri

When will my order arrive?

Turnaround

Where do I start?

What are you trying to capture?

How do I determine how many custom silhouettes to add to my item?

Which size is right for me?

How do I order using an existing silhouette?

I'd like a custom piece

Do you offer sales or promotions?

Investing in Heirloom Jewelry

Our Customer's Suggestions

Getting Started

How to Take the Best Photos

Our Custom Silhouette Process

I have a photo, but don't know which piece to order

Preparing Your Photos

I need my piece soon!

Proofing Process

Typical Turnaround Timeline

Mother's Day 2024 Turnaround Times

How do I add to my existing piece?

Do you do repairs?

I'd like to add engraving to my existing charm

I'd like to add to an existing locket

Caring for your Pieces

Existing Pieces

What metals do we use and why?

What is the difference between solid and filled gold?

Which metal is right for you?

Why did we retire Gold Fill?

Sterlium vs. Sterling Silver

Metal Options

Returns & Cancellation

Shipping Rates

International Shipping

Sales Tax

How does Vana Chupp Studio "Give Back"?

Do you offer gift wrapping?

Change Orders

Route Package Protection

60 Day Custom Order Archival

Policies & Shipping

I need to update my address

I don't remember my order number

I forgot my password

I didn't create an account

Rewards Program

Account Information

When will my order arrive?Updated a year ago