We take great pride  in our craftsmanship and carefully select each of the products we offer. The following policies take in consideration the time and effort it takes to create and curate each product while upholding industry best practices. Custom

<div id="isPasted" style="display: block;">We take great pride &#xA0;in our craftsmanship and carefully select each of the products we offer. The following policies take in consideration the time and effort it takes to create and curate each product while upholding industry best practices.&#xA0;&#xA0;Custom Products (any product created with custom silhouettes, birthstones or custom engraving) placed outside of a sale or promotion - You have within 24 hours to cancel your order for a 100% refund. After 24 hours, you can no longer cancel your order. &#xA0;Instead, we would issue store credit you can use to modify your order or to save for future use. If we have already begun working on your custom order, you would receive store credit minus the $10 design fee per each silhouette created. Vana Chupp Studio reserves the right to review policies on a case by case scenario.&#xA0;Custom Orders placed during a sale or promotion.&#xA0; - You have 24 hours to cancel. After that a store credit will be issued in the amount paid. If we have already begun working on your custom design, you would receive store credit minus the $10 design fee per each design created.Custom pieces that have been &quot;Approved&quot; are Final Sale.&#xA0;-The email sent to you by our team, &quot;Proof for Approval&quot; that includes your proof explicitly lays out the details of your order and how to modify or update your order prior to production. An exception is if an error was made on our part that deviates from the original order/approved proof ( incorrect spelling or date, etc). However, that must be brought to our attention within 5 days of receiving.&#xA0;Non Custom Items - (items that have zero customization available, such as some of our Last Minute Gifts products ) within 5 days of receiving, not been worn and in the original condition will be considered for a refund or exchange. A restocking fee of 15% of the retail value will be taken out of the final value. Upon inspection and within 5 days of receiving, store credit will be issued (minus the restocking fee and shipping cost). Customers will be responsible to ship the items back to the studio. Items will be inspected prior to receiving the return/exchange or credit. Vana Chupp Studio reserves the right to review policies on a case by case scenario.Due to the highly customized, labor intensive nature of our designs, if we have already began crafting a custom item for you, we may not be able to cancel the pending order.&#xA0;Please refer to the description of each product before proceeding with a purchase. The size and specifics of each piece are clearly defined on the description of the product and should help answer any questions you may have.House Illustrations&#xA0;: Once an order has been placed (and a deposit paid) you can cancel it within 48 hours. After that we aren&apos;t able to cancel your order (even if we haven&apos;t started yet). The reason for this is that we only can take a handful of house commissions at a time. If you order one, someone else can&apos;t! You can submit photos for your home illustration at a later time. Our photo submission deadline doesn&apos;t apply to this product.</div>

Returns & Cancellation

We offer Flat Rate shipping for both Domestic and International. Orders over $275 ship for free within the continental US (Standard Shipping rates still apply to Hawaii.) We ship via UPS within the US and Internationally. The following are our shippi

<div id="isPasted" style="display: block;">We offer Flat Rate shipping for both Domestic and International. Orders over $275 ship for free within the continental US (Standard Shipping rates still apply to Hawaii.) We ship via UPS within the US and Internationally. The following are our shipping rates. Orders Over $650 will require a signature for delivery. Please contact us if you require your shipment to be delivered without a signature. Please note, due to Covid-19, shipping carriers may sign your package on your behalf.&#xA0;&#xA0;UPS Ground (2-7 business days within the US) $10.00UPS Express Mail (1-2 business days within the US) $45.00 Shipping carrier &amp; fees on international orders are automatically calculated at checkout based on location and country. Expedited Shipping is different from Expedited Production. If you want an order to be expedited, you should let us know when you would like to receive it by. That will help us determine the total expedited cost. Expediting production of your order is an additional cost of $35 (can be ordered &#xA0;<a href="https://vanachuppstudio.com/collections/expedited-service/products/expedited-service">HERE</a>) - plus the cost of expedited shipping $45 within the US.Please note that shipping times DO NOT include the processing time required for your order to be created. The processing time for your item can be found in the item description page of each design. We are not able to refund for lost packages that have been confirmed as &quot;delivered&quot; by either carrier or for orders that arrive late due to postal service error.Important: all our US orders ship via UPS and include a $100 insurance. Customers wishing to have their entire order&apos;s amount insured, should add Route to their purchase. Route is shipping insurance that helps you track, protect and resolve any issues related with theft or loss during shipment.</div>

Shipping Rates

We love shipping our products to people all around the world. Because of the time and cost associated with shipping our products internationally, all international orders are FINAL SALE. Many countries collect customs/duty fees for international purc

<div id="isPasted" style="display: block;">We love shipping our products to people all around the world. Because of the time and cost associated with shipping our products internationally, all international orders are FINAL SALE. Many countries collect customs/duty fees for international purchases, so please review your country&apos;s international customs policies as we are unaware and are not responsible for the payment of those duties and fees. We are not to be held responsible for packages that have not been delivered by the country&apos;s local post office or the length of time packages are held at customs. By purchasing from our store, international buyers agree to our shipping policies. International orders can&apos;t be expedited. COVID19 UPDATE - We are still shipping internationally but orders are taking a long time to arrive to some countries. Please be advised of these potential delays when ordering for Christmas deliveries. We have no control over delivery times and are not to be held responsible. &#xA0;By purchasing from our store, international buyers agree to our shipping policies. Please note: International orders over $750 must be shipped via Priority Mail. Please check this option option when checking out.Please note&#xA0;that the following countries have prohibited imports of Jewelry from the USA. Unfortunately, we can not ship any jewelry to these locations. Albania, Algeria, Andorra, Angola, Azerbaijan, Bangladesh, Belarus, Botswana, Bulgaria, Burundi, Republic of Congo, Czech Republic (gold jewelry is prohibited), Djibouti, Dominican Republic, Estonia, Gabon, Gambia, Guadeloupe, Guinea, India, Iraq, Israel, Kuwait, Lativa, Libya, Lithuania, Luxembourg, Moldova, Montenegro, Nepal, Nigeria, Pakistan, Palestine, Paraguay, Reunion, Russia, Rwanda, Senegal, Serbia, Syria, Togo, Tunisia and Yemen.</div>

International Shipping

All orders shipped in Virginia are charged a 5.3% sales tax. This is because we have a physical location in Virginia. We do not charge sales tax to orders shipped in other states

All orders shipped in Virginia are charged a 5.3% sales tax. This is because we have a physical location in Virginia. We do not charge sales tax to orders shipped in other states

Sales Tax

Supporting and giving back to our community has been at the core of our existence since our beginning in 2008. As a brand, we are honored to work with some of the most incredible organizations and individuals to support causes that are close to our h

Supporting and giving back to our community has been at the core of our existence since our beginning in 2008. As a brand, we are honored to work with some of the most incredible organizations and individuals to support causes that are close to our heart.&#xA0;You can read more about the organizations and causes we support <a href="https://vanachuppstudio.com/pages/giving-back" rel="noopener noreferrer" target="_blank">here</a>, and learn more information on how to be considered for a partnership.

How does Vana Chupp Studio "Give Back"?

Every Vana Chupp Studio piece is designed to be treasured, and every detail is given a great attention . Each item that leaves our studio is beautifully wrapped, ready to give as a gift. If your order is meant to be a gift, make sure to add our Signa

Every Vana Chupp Studio piece is designed to be treasured, and every detail is given a great attention . Each item that leaves our studio is beautifully wrapped, ready to give as a gift. If your order is meant to be a gift, make sure to add our Signature Wrapping to your order. We can add a gift note to any order for you, if you wish. We can also ship a gift directly to the recipient. Just leave us the message in the during the checkout process. If you do not leave us a message indicating your shipment is a gift, your recipient may not be aware of who the package is from!

Do you offer gift wrapping?

We do! We take great pride of the quality and craftsmanship of our pieces. Our jewelry is meant to be worn daily. However, jewelry is by its very nature delicate. If you should experience the need for a repair, we are here to help. We offer free repa

We do! We take great pride of the quality and craftsmanship of our pieces. Our jewelry is meant to be worn daily. However, jewelry is by its very nature delicate. If you should experience the need for a repair, we are here to help.&#xA0;We offer free repairs within 90 days for any breakage caused by manufacturer defect. We are also happy to re-polish any jewelry piece you purchased with us within 90 days of its arrival. Simply get in touch with us through our <a href="https://vanachuppstudio.com/collections/add-on-products-services/products/request-for-repair">Request for Repair</a> page.&#xA0;Products that have been altered by another jeweler are not eligible for repairs. International orders are not eligible for returns or repairs.&#xA0;

Do you do repairs?

Company Policy Update as of 1/3/2022. Custom Products (any product created or re-created with Custom Silhouette, Engravings, Medallions, Custom Orders ) placed outside of a sale or promotion. The flat fee for an Order Change is $25. Changes to an ord

<span style="font-size: 12pt; font-family: Arial, Helvetica, sans-serif; color: rgb(0, 0, 0); background-color: transparent; font-weight: 400; font-style: normal; font-variant: normal; text-decoration: none; vertical-align: baseline; white-space: pre-wrap;">Company Policy Update as of 1/3/2022<span style="font-size: 12pt; font-family: Arial, Helvetica, sans-serif; color: rgb(0, 0, 0); background-color: rgb(255, 255, 255); font-weight: 700; font-style: normal; font-variant: normal; text-decoration: none; vertical-align: baseline; white-space: pre-wrap;">Custom Products (any product created or re-created with Custom Silhouette, Engravings, Medallions, Custom Orders ) placed outside of a sale or promotion<span style="font-size: 12pt; font-family: Arial, Helvetica, sans-serif; color: rgb(0, 0, 0); background-color: rgb(255, 255, 255); font-weight: 400; font-style: normal; font-variant: normal; text-decoration: none; vertical-align: baseline; white-space: pre-wrap;">The flat fee for an Order Change is $25. Changes to an order without accruing the fee can be made from the time of purchase up through 72hrs/3 days after date of purchase. After which your order is considered &#x201C;in progress&#x201D;. Once your proof has been received, requests for changes beyond minor design adjustments or a request/recommendation for re-draw, will be subject to the fee. Most commonly includes but not limited to; changing to a different product or adding customized additions. No matter the product, once an order is sent to production no changes are allowed.&#xA0;<span style="font-size: 12pt; font-family: Arial, Helvetica, sans-serif; color: rgb(0, 0, 0); background-color: rgb(255, 255, 255); font-weight: 400; font-style: italic; font-variant: normal; text-decoration: none; vertical-align: baseline; white-space: pre-wrap;">Vana Chupp Studio reserves the right to review policies on a case by case scenario.<span style="font-size: 12pt; font-family: Arial, Helvetica, sans-serif; color: rgb(0, 0, 0); background-color: transparent; font-weight: 700; font-style: normal; font-variant: normal; text-decoration: none; vertical-align: baseline; white-space: pre-wrap;">Custom Selections ( Birthstones/ Rings/Bracelets/Chains) placed outside of a sale or promotion<span style="font-size: 12pt; font-family: Arial, Helvetica, sans-serif; color: rgb(0, 0, 0); background-color: transparent; font-weight: 400; font-style: normal; font-variant: normal; text-decoration: none; vertical-align: baseline; white-space: pre-wrap;">The flat fee for an Order Change is $25. Changes to an order without incurring a fee can be made from the time of purchase and up to 72hrs/3days after purchase date. After which your order is considered &#x201C;in progress&#x201D;. Changes or updates may include but not limited to; up/down grade in metal color, size/length, weight of chain, custom re-adaptations and stone selection. No matter the product, once an order is sent to production no changes are allowed.&#xA0;<span style="font-size: 12pt; font-family: Arial, Helvetica, sans-serif; color: rgb(0, 0, 0); background-color: transparent; font-weight: 400; font-style: italic; font-variant: normal; text-decoration: none; vertical-align: baseline; white-space: pre-wrap;">Vana Chupp Studio reserves the right to review policies on a case by case scenario.<span style="font-size: 12pt; font-family: Arial, Helvetica, sans-serif; color: rgb(0, 0, 0); background-color: transparent; font-weight: 700; font-style: normal; font-variant: normal; text-decoration: none; vertical-align: baseline; white-space: pre-wrap;">Orders placed during a sale or promotion.<span style="font-size: 12pt; font-family: Arial, Helvetica, sans-serif; color: rgb(0, 0, 0); background-color: transparent; font-weight: 400; font-style: normal; font-variant: normal; text-decoration: none; vertical-align: baseline; white-space: pre-wrap;">You have 72 hours/3 days to make changes and have the sale price honored. After that your order is considered &#x201C;in progress&#x201D; and subject to the flat $25 Change Order fee for any product changes or product adjustments. Although we may be able to accommodate changes before your order goes to production, the change fee is added to any upgrades or adjustments at standard retail price. No matter the product, once an order is sent to production no changes are allowed. <table style="width: 92%; margin-right: calc(8%);"><tbody><tr><td style="width: 41.9458%; vertical-align: top;"><span style="font-size: 12pt; font-family: Arial, Helvetica, sans-serif; color: rgb(0, 0, 0); background-color: transparent; font-weight: 400; font-style: normal; font-variant: normal; text-decoration: none; vertical-align: baseline; white-space: pre-wrap;">Upgrading/Downgrading Charm Size</td><td style="width: 57.7352%;"><ul><li id="isPasted" style="line-height: 1.2; margin-top: 0pt; margin-bottom: 0pt; font-family: Arial, Helvetica, sans-serif;"><span style="font-size: 12pt; color: rgb(0, 0, 0); background-color: transparent; font-weight: 400; font-style: normal; font-variant: normal; text-decoration: none; vertical-align: baseline; white-space: pre-wrap;">24 hrs and up until the time of reviewing the design proof &#x2013; no charge.</li><li style="line-height: 1.2; margin-top: 0pt; margin-bottom: 0pt; font-family: Arial, Helvetica, sans-serif;"><span style="font-size: 12pt; color: rgb(0, 0, 0); background-color: transparent; font-weight: 400; font-style: normal; font-variant: normal; text-decoration: none; vertical-align: baseline; white-space: pre-wrap;">After design has been approved, $25 fee is applied and discount not honored</li></ul></td></tr><tr><td style="width: 41.9458%; vertical-align: top;"><span style="font-size: 12pt; font-family: Arial, Helvetica, sans-serif; color: rgb(0, 0, 0); background-color: transparent; font-weight: 400; font-style: normal; font-variant: normal; text-decoration: none; vertical-align: baseline; white-space: pre-wrap;">Changing Metal</td><td style="width: 57.7352%;"><ul><li id="isPasted" style="line-height: 1.2; margin-top: 0pt; margin-bottom: 0pt; font-family: Arial, Helvetica, sans-serif;"><span style="font-size: 12pt; color: rgb(0, 0, 0); background-color: transparent; font-weight: 400; font-style: normal; font-variant: normal; text-decoration: none; vertical-align: baseline; white-space: pre-wrap;">24 hrs and up until the time of reviewing the design proof &#x2013; no charge.&#xA0;</li><li style="line-height: 1.2; margin-top: 0pt; margin-bottom: 0pt; font-family: Arial, Helvetica, sans-serif;"><span style="font-size: 12pt; color: rgb(0, 0, 0); background-color: transparent; font-weight: 400; font-style: normal; font-variant: normal; text-decoration: none; vertical-align: baseline; white-space: pre-wrap;">After design has been approved, $25 fee is applied</li></ul></td></tr><tr><td style="width: 41.9458%; vertical-align: top;"><span style="font-size: 12pt; font-family: Arial, Helvetica, sans-serif; color: rgb(0, 0, 0); background-color: transparent; font-weight: 400; font-style: normal; font-variant: normal; text-decoration: none; vertical-align: baseline; white-space: pre-wrap;">Changing Product Entirely</td><td style="width: 57.7352%;"><ul><li id="isPasted" style="line-height: 1.2; margin-top: 0pt; margin-bottom: 0pt; font-family: Arial, Helvetica, sans-serif;"><span style="font-size: 12pt; color: rgb(0, 0, 0); background-color: transparent; font-weight: 400; font-style: normal; font-variant: normal; text-decoration: none; vertical-align: baseline; white-space: pre-wrap;">24 hrs and up until the time of reviewing the design proof &#x2013; no charge.</li><li style="line-height: 1.2; margin-top: 0pt; margin-bottom: 0pt; font-family: Arial, Helvetica, sans-serif;"><span style="font-size: 12pt; color: rgb(0, 0, 0); background-color: transparent; font-weight: 400; font-style: normal; font-variant: normal; text-decoration: none; vertical-align: baseline; white-space: pre-wrap;">After design has been approved, $25 fee is applied</li></ul></td></tr><tr><td style="width: 41.9458%; text-align: left; vertical-align: top;"><span style="font-size: 12pt; font-family: Arial, Helvetica, sans-serif; color: rgb(0, 0, 0); background-color: transparent; font-weight: 400; font-style: normal; font-variant: normal; text-decoration: none; vertical-align: baseline; white-space: pre-wrap;">Adding Additional Products (ex. Separation Bead) to the Same Order</td><td style="width: 57.7352%;"><ul><li id="isPasted" style="line-height: 1.2; margin-top: 0pt; margin-bottom: 0pt; font-family: Arial, Helvetica, sans-serif;"><span style="font-size: 12pt; color: rgb(0, 0, 0); background-color: transparent; font-weight: 400; font-style: normal; font-variant: normal; text-decoration: none; vertical-align: baseline; white-space: pre-wrap;">No charge but might delay turnaround time</li></ul></td></tr></tbody></table>

Change Orders

Route Package Protection is a shipping insurance company that provides you with an extra layer of reassurance and peace of mind when it comes to the safety and security of your packages. Offering a simple and easy to use solution that safeguards your

<div id="isPasted" style="display: block;"><a href="https://route.com/" rel="noopener noreferrer" target="_blank">Route Package Protection</a> is a shipping insurance company that provides you with an extra layer of reassurance and peace of mind when it comes to the safety and security of your packages. Offering a simple and easy to use solution that safeguards your special piece from the moment they leave out studio until they reach your doorstep.With Route, you can confidently anticipate a worry-free shopping experience at Vana Chupp Studio and focus on the excitement of receiving your beautifully crafted piece. Visit <a href="https://route.com">route.com</a> to learn more.Effective April 12, 2023: Route adds $1.55 for orders under $100 USD, and 2.9% for orders over $100 USD.Route is automatically selected at check out as we believe it is the smartest choice for shipping your heirloom piece, however you can choose to opt out.<h2 id="frequently-asked-questions">Frequently Asked Questions</h2><h4 id="what-is-route">What is Route?</h4>Route Package Protection covers lost, stolen, and damaged items. Should any hiccups occur when your package leaves our studio, they are here to help make the process of reproduction quick and simple for both you and us! You can review their <a href="https://online-store-web.shopifyapps.com/admin/online-store/pages/Route%20Package%20Protection%20covers%20lost,%20stolen,%20and%20damaged%20items" rel="noopener noreferrer" target="_blank">policies here</a> to understand which lost, stolen, and damaged items Route will cover.How do I file a claim for a lost, stolen, or damaged package?You can start a claim at <a href="https://claims.route.com/">https://claims.route.com/</a>. All you need is your email address and order number to get started. If your entire package has been lost, please make sure that all parts of your order are selected for replacement. If only partially damaged, please select the appropriate damaged products.Note: Route will refund the cost of the item(s) alone when approved. Shipping costs, taxes, and the Route premium are not included. Route also does not pay custom/duty fees.What if I do not choose Route?If you opted out of Route and experience the need for a replacement, we will need to file a claim with the shipping carrier and follow their timeline on getting the claim addressed and resolved. Timeline&apos;s vary dependent on carrier.What if my replacement piece through Route gets lost, stolen, or damaged?Any replacement orders issued by Route are still insured by Route!What are Route&apos;s Terms and Conditions?You can <a href="https://route.com/terms-and-conditions" rel="noopener noreferrer" target="_blank">read more here</a>.Is Route a licensed insurance company?Yes! Route is a licensed insurance company and they are partnered with Lloyds of London, one of the biggest names in shipping insurance.<h2 id="additional-information">Additional Information</h2>Make shipping 100% carbon neutral. Visit <a href="https://route.com/sustainability">route.com/sustainability</a> to learn more.</div>

Route Package Protection

Due to the custom nature of the majority of our pieces, we will send a proof to the email used to place your order within 7-10 business days. Please add orders@vanachuppstudio.com so that you will receive our emails. If we do not hear from you (with

Due to the custom nature of the majority of our pieces, we will send a proof to the email used to place your order within 7-10 business days. Please add <a href="mailto:orders@vanachuppstudio.com">orders@vanachuppstudio.com</a> so that you will receive our emails. If we do not hear from you (with modifications or approval) we will send 2 follow ups, one as a follow up email within several days of sending the initial proof and the final as a phone call if a phone number is provided.This policy outlines the procedures for archiving and restocking custom orders that have remained inactive for 60 days or longer. Inactive custom orders refer to orders for which no activity, communication, or progress has occurred within the specified timeframe. The purpose of this policy is to streamline inventory management and ensure efficient allocation of resources. Additionally, a fee will be implemented to reactivate an archived order.<h2 id="archiving-procedure">Archiving Procedure</h2><ol><li>Notification: Customers with custom orders that have been inactive or not received any communication for 45 days will be sent a notification via email, informing them of the approaching archival process. The notification will include a reminder of the order details and the consequences of inactivity.</li><li>Grace Period: Following the notification, customers will have a grace period of 15 days to respond, providing an update on their order status, requesting an extension, or requesting store credit (good for up to 1 year at time of issuance.)</li><li>Archiving: If no response is received within the 15-day grace period, the custom order will be archived. Archiving involves removing the order from active production and stock management systems, categorizing it separately for future reference and restocking the materials collected for the order.</li><li>Confirmation: Once the order is archived, customers will receive a final notification confirming the archival and restocking process. The confirmation will include information on how to reactivate the order, should they wish to do so in the future.</li></ol><h2 id="restocking-procedure">Restocking Procedure</h2>Upon archiving an order, the materials collected (such as jumprings, charms, chains, etc.) specifically for that order will be reintegrated into the general inventory to be utilized for new orders. All digital proofs will be kept on file and can be used at any future time using the original order number.<h2 id="order-reactivation">Order Reactivation</h2>Should you wish to reactivate an archived order, a fee of $20 will be applied to cover the administrative &amp; studio costs associated with reactivating and collecting the pieces necessary to fulfill your order. You can submit a request for order reactivation by contacting <a href="mailto:orders@vanachuppstudio.com">orders@vanachuppstudio.com</a>.Once we have received your request we will send an invoice for the associated fee and resend any proofs that had previously been sent. Once paid, we will resume our standard our production timeline.<h2 id="exceptions">Exceptions</h2>Exceptions to this policy may be granted in extraordinary circumstances or with the prior agreement between the customer and Vana Chupp Studio. These exceptions will be documented to avoid future fees associated with reactivating an order.&#xA0;If you feel we did not adequately attempt to reach you before archiving your order, we are happy to address your concerns and reevaluate our processes to better serve our customers. This policy will be reviewed and modified as needed to ensure its continued relevance and effectiveness.

60 Day Custom Order Archival

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Policies & Shipping