Can't find the information you're looking for? We're happy to help, just send us an e-mail!

Vana Chupp Studio

<p>All orders shipped in Virginia are charged a 5.3% sales tax. This is because we have a physical location in Virginia. We do not charge sales tax to orders shipped in other states </p>

All orders shipped in Virginia are charged a 5.3% sales tax. This is because we have a physical location in Virginia. We do not charge sales tax to orders shipped in other states

Sales Tax

Policies & Shipping

Where do I start?

What are you trying to capture?

How do I determine how many custom silhouettes to add to my item?

Which size is right for me?

How do I order using an existing silhouette?

I'd like a custom piece

Do you offer sales or promotions?

Investing in Heirloom Jewelry

Our Customer's Suggestions

Getting Started

How to Take the Best Photos

Our Custom Silhouette Process

I have a photo, but don't know which piece to order

Preparing Your Photos

When will my order arrive?

I need my piece soon!

Proofing Process

Typical Turnaround Timeline

Mother's Day 2024 Turnaround Times

Turnaround

How do I add to my existing piece?

Do you do repairs?

I'd like to add engraving to my existing charm

I'd like to add to an existing locket

Caring for your Pieces

Existing Pieces

What metals do we use and why?

What is the difference between solid and filled gold?

Which metal is right for you?

Why did we retire Gold Fill?

Sterlium vs. Sterling Silver

Metal Options

Returns & Cancellation

Shipping Rates

International Shipping

How does Vana Chupp Studio "Give Back"?

Do you offer gift wrapping?

Change Orders

Route Package Protection

60 Day Custom Order Archival

I need to update my address

I don't remember my order number

I forgot my password

I didn't create an account

Rewards Program

Account Information

Sales TaxUpdated 3 years ago