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Vana Chupp Studio

We do! We take great pride of the quality and craftsmanship of our pieces. Our jewelry is meant to be worn daily. However, jewelry is by its very nature delicate. If you should experience the need for a repair, we are here to help.&#xA0;We offer free repairs within 90 days for any breakage caused by manufacturer defect. We are also happy to re-polish any jewelry piece you purchased with us within 90 days of its arrival. Simply get in touch with us through our <a href="https://vanachuppstudio.com/collections/add-on-products-services/products/request-for-repair">Request for Repair</a> page.&#xA0;Products that have been altered by another jeweler are not eligible for repairs. International orders are not eligible for returns or repairs.&#xA0;

We do! We take great pride of the quality and craftsmanship of our pieces. Our jewelry is meant to be worn daily. However, jewelry is by its very nature delicate. If you should experience the need for a repair, we are here to help. We offer free repa

Do you do repairs?

Policies & Shipping

Where do I start?

What are you trying to capture?

How do I determine how many custom silhouettes to add to my item?

Which size is right for me?

How do I order using an existing silhouette?

I'd like a custom piece

Do you offer sales or promotions?

Investing in Heirloom Jewelry

Our Customer's Suggestions

Getting Started

How to Take the Best Photos

Our Custom Silhouette Process

I have a photo, but don't know which piece to order

Preparing Your Photos

When will my order arrive?

I need my piece soon!

Proofing Process

Typical Turnaround Timeline

Mother's Day 2024 Turnaround Times

Turnaround

How do I add to my existing piece?

I'd like to add engraving to my existing charm

I'd like to add to an existing locket

Caring for your Pieces

Existing Pieces

What metals do we use and why?

What is the difference between solid and filled gold?

Which metal is right for you?

Why did we retire Gold Fill?

Sterlium vs. Sterling Silver

Metal Options

Returns & Cancellation

Shipping Rates

International Shipping

Sales Tax

How does Vana Chupp Studio "Give Back"?

Do you offer gift wrapping?

Change Orders

Route Package Protection

60 Day Custom Order Archival

I need to update my address

I don't remember my order number

I forgot my password

I didn't create an account

Rewards Program

Account Information

Do you do repairs?Updated a year ago