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Vana Chupp Studio logo

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Account Information

Updating and viewing your account information.

I need to update my address

Before you order, you can login to our website using your account information. Once logged in you will see your Account Details and Order History. On the left hand side there will be a "View Addresses" link. Clicking on the link will bring you to the

I don't remember my order number

If you do not remember your order number, please reach out to use at [email protected]. We can search for order numbers using an e-mail address, name, or shipping address. We will confirm it is the correct order with the associated proof (if

I forgot my password

If you've forgotten your password, select Sign In in the top right and click the "Forgot your password?" link following the prompts to reset your password.

I didn't create an account

If you have not yet created an account, but have placed an order your information is automatically stored in our system and is associated with the e-mail used to place the order. If you decide to create an account, it will add any orders associated w

Rewards Program

To view your Rewards, simply login and view your account page. You will see how many points you currently have and the option to Redeem them as well as your Reward History. You can read all of the details for our rewards program here, including how t