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Vana Chupp Studio

<p>If you have not yet created an account, but have placed an order your information is automatically stored in our system and is associated with the e-mail used to place the order.&#xA0;</p><p>If you decide to create an account, it will add any orders associated with that e-mail to your order history and will apply any rewards points you are eligible for.</p>

If you have not yet created an account, but have placed an order your information is automatically stored in our system and is associated with the e-mail used to place the order. If you decide to create an account, it will add any orders associated w

I didn't create an account

Account Information

Where do I start?

What are you trying to capture?

How do I determine how many custom silhouettes to add to my item?

Which size is right for me?

How do I order using an existing silhouette?

I'd like a custom piece

Do you offer sales or promotions?

Investing in Heirloom Jewelry

Our Customer's Suggestions

Getting Started

How to Take the Best Photos

Our Custom Silhouette Process

I have a photo, but don't know which piece to order

Preparing Your Photos

When will my order arrive?

I need my piece soon!

Proofing Process

Typical Turnaround Timeline

Mother's Day 2024 Turnaround Times

Turnaround

How do I add to my existing piece?

Do you do repairs?

I'd like to add engraving to my existing charm

I'd like to add to an existing locket

Caring for your Pieces

Existing Pieces

What metals do we use and why?

What is the difference between solid and filled gold?

Which metal is right for you?

Why did we retire Gold Fill?

Sterlium vs. Sterling Silver

Metal Options

Returns & Cancellation

Shipping Rates

International Shipping

Sales Tax

How does Vana Chupp Studio "Give Back"?

Do you offer gift wrapping?

Change Orders

Route Package Protection

60 Day Custom Order Archival

Policies & Shipping

I need to update my address

I don't remember my order number

I forgot my password

Rewards Program

I didn't create an accountUpdated 2 years ago