Can't find the information you're looking for? We're happy to help, just send us an e-mail!

Vana Chupp Studio

<p>If you&apos;ve forgotten your password, select Sign In in the top right and click the &quot;Forgot your password?&quot; link following the prompts to reset your password.</p>

If you've forgotten your password, select Sign In in the top right and click the "Forgot your password?" link following the prompts to reset your password.

I forgot my password

Account Information

Where do I start?

What are you trying to capture?

How do I determine how many custom silhouettes to add to my item?

Which size is right for me?

How do I order using an existing silhouette?

I'd like a custom piece

Do you offer sales or promotions?

Investing in Heirloom Jewelry

Our Customer's Suggestions

Getting Started

How to Take the Best Photos

Our Custom Silhouette Process

I have a photo, but don't know which piece to order

Preparing Your Photos

When will my order arrive?

I need my piece soon!

Proofing Process

Typical Turnaround Timeline

Mother's Day 2024 Turnaround Times

Turnaround

How do I add to my existing piece?

Do you do repairs?

I'd like to add engraving to my existing charm

I'd like to add to an existing locket

Caring for your Pieces

Existing Pieces

What metals do we use and why?

What is the difference between solid and filled gold?

Which metal is right for you?

Why did we retire Gold Fill?

Sterlium vs. Sterling Silver

Metal Options

Returns & Cancellation

Shipping Rates

International Shipping

Sales Tax

How does Vana Chupp Studio "Give Back"?

Do you offer gift wrapping?

Change Orders

Route Package Protection

60 Day Custom Order Archival

Policies & Shipping

I need to update my address

I don't remember my order number

I didn't create an account

Rewards Program

I forgot my passwordUpdated 2 years ago