How do I add to my existing piece?Updated 17 days ago
We are thrilled that you've chosen to add on to your heirloom necklace and can't wait to get started in assisting you! Take a minute to look through the instructions provided on this page to ensure this process is easy and quick. Also note, this service is intended for those customers who already own a necklace or bracelet from our shop and would like to add new charms. If you do not own one of our pieces, you must first order one HERE.
STEP 1
Visit our Add-A-Charm product page HERE.
Make sure you order the correct size charm to match the ones ordered previously.
STEP 2
Once ordered, we will ship you a Free Shipping Kit with instructions on how to send your existing necklace/bracelet to us. Please do not send your piece to us until you receive the Shipping Kit. If you have any questions about this process, please Contact Us.
Important: that if you choose to add on to your existing piece without ordering our Add-A-Charm product we will not be able to send you the Shipping Kit and you will be responsible for shipping your piece back to us.
STEP 3
Once we have received your existing necklace/bracelet back and have completed your new charm/s we will assemble and ship your piece back to you. We will clean and polish your old charms to match your new charm/s as a courtesy.
