How do I add to my existing piece?Updated 3 years ago
We are thrilled that you've chosen to add on to your heirloom necklace and can't wait to get started in assisting you! Take a minute to look through the instructions provided on this page to ensure this process is easy and quick. Also note, this service is intended for those customers who already own a necklace or bracelet from our shop and would like to add new charms. If you do not own one of our pieces, you must first order one HERE.
STEP 1
Visit our Add-A-Charm product page HERE.
Make sure you order the correct size charm to match the ones ordered previously.
STEP 2
Once ordered, we will ship you a Free Shipping Kit with instructions on how to send your existing necklace/bracelet to us. Please do not send your piece to us until you receive the Shipping Kit. If you have any questions about this process, please Contact Us.
Important: that if you choose to add on to your existing piece without ordering our Add-A-Charm product we will not be able to send you the Shipping Kit and you will be responsible for shipping your piece back to us.
STEP 3
Once we have received your existing necklace/bracelet back and have completed your new charm/s we will assemble and ship your piece back to you. We will clean and polish your old charms to match your new charm/s as a courtesy.
